In the unlikely event that your crackpacs breaks, we want you to send it back so that we can repair it.
For 12 months, we will repair anything considered a maker’s fault for free.
If it has been damaged by user error (or after the 12 month guarantee) then we will still fix it, and really want to, we will just charge you a small fee.
We really do want to fix your bag, it pains me to think that one of these bags could end up in land fill after its been save once already.
We are the judge of whether the damage has been caused by misuse. We have tested these bags in every way possible and know their strengths.
Just get in touch and we can discuss a fix firstname.lastname@example.org