privacy and cookies policy

This cookies and privacy policy explains how crackpacs (“we”, “us”, “our”) collects and uses personal data that is provided to us when you use this website.

What personal data do we collect?

“Personal data” means any information from which your identity is apparent or can be reasonably ascertained.

crackpacs collects the following personal data:

  • Name
  • Email address
  • Delivery address
  • Shipping address
  • Information about how you use our website, which may reveal your location


How do we collect personal data about you?

You will provide personal data to us when you:

  • Use our website, via your browser’s cookies*
  • Place an order on our website for any of our products

*See dedicated cookies section below.

How do we use your personal data?

Your personal data allows us to:

  • Process your order
  • Communicate with you about your order
  • Track delivery of your order
  • Send you tracking information regarding your order
  • Improve our website by monitoring how you use it


One what basis do we use your personal data?

For legitimate business purposes:

Your personal data allows us to operate effectively and improve our business. It allows us to make our communications with you, and your experience of our products and services, personal to you.

How do we store your personal data?

Your personal data is stored within Woocommerce for the purposes of fulfilling your order, including delivery, returns and repairs.

Your rights 

You have the right to ask crackpacs to:

  • Access your personal data
  • Delete your personal data
  • Restrict the processing of your personal data
  • Correct any of your personal data that is inaccurate
  • Provide your personal data in a format that is a portable to another third party service
  • Cease processing your personal data

If you would like to exercise any of these rights please get in touch at

You may also lodge a complaint with a competent supervisory authority.


To enhance your experience of our website we use Cookies. This website puts small text files known as ‘cookies’ onto your computer to collect information about how you use the site.

Cookies collect information about your user preferences and provide anonymised data to third party applications, such as Google Analytics.

We use cookies to:

  • measure website usage
  • remember notifications that you’ve seen, to avoid showing them to you again

We use the following third party applications:

Google Analytics (Google inc.)

Google analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the data collected to track and examine the use of this website, to prepare reports on its activities and share with other Google services.

Google Analytics stores information about:

  • How you reached the website
  • The pages you visited on the website
  • What you clicked on whilst using the site
  • How long you spent on the website and on what pages

Google may use the data collected to contextualise and personalise the ads of its own advertising network.

Personal Data collected: Cookies and Usage
Place of processing: US

How to manage your Cookies 

You can disable cookies in your browser settings. Refer to your browser’s help section if you’re unsure how to do this. However, please be aware that you may no longer be able to access certain parts of the website or use certain functions.

Changes to this policy 

We occasionally make changes to this policy.
This policy was last updated: September 2020

Contact us 

If you have any questions about this policy, please do not hesitate to get in touch via

Thank you.


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